TC Growth Hub Terms & Conditions

Effective date: 03/29/2024

 

Our core ethos for TC Optimize is to provide tech and software support to those in the real estate industry. This document details from the outset the way in which we will deliver our services to you. If you are planning to join the TC Growth Hub (“the Membership”), then you must read these terms and conditions in full prior to purchasing.

 

1. Membership Terms & Conditions (‘Terms’): Key Details

These Terms cannot be varied and in proceeding to purchase the Membership you will be deemed to have accepted these Terms. The Terms set out below apply to the services offered by TC Optimize. Please read them carefully as they affect your rights and liabilities under the law and set out the Terms under which TC Optimize (“we”, “our” or “us”) provide services to you, as the purchaser of the Membership. These Terms are subject to any rights you have under consumer law to which we are bound and which cannot be waived by contract. 

 

Please be aware that we may update these Terms at any time. Your continued use of the Membership indicates your acceptance of the terms and agreement to any changes. 

 

2. Membership Outline

The TC Growth Hub is a membership platform for Real Estate Transaction Coordinators, Brokers, Agents, and Teams. The Membership is an ongoing commitment where you can get regular support and guidance in regards to real estate systems and tools. 

 

The aim of the membership is to provide resources and support to real estate professionals looking to grow their businesses and create systems to implement efficient workflow processes.

 

3. Eligibility 

This membership is suitable for those who are over the age of 18, a real estate professional, or looking to enter the real estate industry. 

 

4. Membership Specifics

There are four elements to the Membership. 

      1. Access to Instructional Videos/Workflows/Blogs
      2. Events, Replays, Bonus Content, & Setup Materials
      3. A community for Brainstorming and Collaboration with others
      4. Email support with a seven (7) day turnaround response time

 

TC Optimize’s Documentation

There will be training resources available for members. The content of all resources and training will be provided in English, translations are not available.

 

TC Growth Hub Inner Circle Support 

Members of the TC Growth Hub Inner Circle have access to the following resources:

      • For 24-hour email support, submit the TC Growth Hub Support form.
      • For interactive support, post your questions to the Facebook Group.
      • For group coaching, join the weekly live Q&A Zoom Sessions.
      • For 1-on-1 coaching, book 1-hour Zoom sessions using the 50% off Coupon Code

 

Live Events

The live events will be led by Josie Flanigan. From time to time they may also be joined by staff members and co-hosts.

 

The events will take place via Zoom. They will be recorded and uploaded to the Membership Site with any bonus material within 7 business days. 

 

Private Facebook Group

You will have lifetime access to a private Facebook Group for support and collaboration after your membership expires. The intention of the Facebook Group is to provide community support and a network of individuals at all stages of Transaction Management who are facing similar challenges. 

 

From time to time TC Optimize’s staff may post and offer support in the Facebook Group but there is no guarantee that posts will be responded to immediately or that any Facebook mailboxes will be monitored. 

 

Please be advised that whilst we hope that you will be able to utilize the Facebook Group, we make no guarantees as to the availability of the group and/or the content within the group at any time. Therefore, always ensure that you have backup copies of any information shared within the group.

5. Behavior

It is requested that at all times your behavior toward others is polite and respectful. Should your behavior be deemed offensive or inappropriate we reserve the right to remove you from the Membership with immediate effect. 

 

Each person is responsible for their own behavior and we will not be held responsible for the behavior or actions of any other Members.

 

6. Membership Fees and Payment Terms

The cost of the Membership is set at the time you subscribe and is inclusive of Taxes. On subscription, you will agree to monthly payments via Stripe. The Membership is an ongoing monthly subscription and payment will be taken every month until canceled.

 

We reserve the right to change the content and delivery of the services within the membership and the associated price point at any time. Should we do this we will provide advance notice so that you can decide whether to consider your subscription. We shall never increase your membership fees without providing at least 28 days’ notice and without providing you with advance notification.

 

7. Refunds and Cancellation 

It is our aim that you will be completely happy with the Membership and get the support you need. However, we appreciate that there may come a time when you wish to leave the Membership. 

 

As you have instant access to the Membership resources you will not be entitled to a refund of your subscription fees should you join and then wish to leave. Please consider the details of the Membership carefully before purchasing and get in touch to ask any questions about suitability. You will not be entitled to a refund if you change your mind. Your statutory refund rights are not affected. 

 

We reserve all rights to cancel the program for any reason without prior notice. In such circumstances, a partial refund may be provided to members based on duration or completion. 

 

Notwithstanding any right or remedy available to us, we may cancel your Membership with immediate effect:

      • If you fail to pay your Membership fees by the relevant due date;
      • If you commit a repudiatory breach of the Terms of this agreement; 
      • As decided at our sole discretion from time to time

8. Contact and Schedule

It is the intention that the Membership will run continuously and that any training material, live Q&As, and events will be provided as set out above. Should an unforeseen reason arise which causes a session to be postponed, they will be re-arranged as soon as possible. 

 

Throughout the Membership, we will be available by email between 7:00 am to 3:00 pm EST. 

 

You may see our posts on social media outside of our core hours. Not all of these posts are live and some will be pre-scheduled. We are passionate about supporting everyone in the Membership and where we can we may respond to you out of hours but we make no guarantees that this will always be possible.

 

9. Disclaimers

We make no guarantees or claims as to the success of any member. Each individual is unique and their abilities are unique to them. The aim is that you learn and grow towards efficiency.

 

All training provided will be general information and guidance and will not be bespoke advice. We are not responsible for any action or inaction that you take as a result of the information within the Membership.

 

We are not responsible for any loss of opportunity or any investments you make. No content in this Membership should be construed as medical advice, whether mental or physical. If you believe that you require medical attention you should seek assistance from a medical professional immediately. 

 

We ask that all members of the Membership respect the rights of others in respect of their behavior and privacy. We will not be responsible for the actions of any members including for any disclosures made by any members based on information that has been shared within the Membership. 

 

10. Limitation of Liability and Indemnification

To the fullest extent permitted by applicable laws, we limit liability and responsibility for any harm resulting from your use of all or any part of the Membership. We shall not be liable to you for any damages, including lost profits, whether such claim is based on warranty, contract, tort, or otherwise (even if we have been advised in advance of the possibility of such damages).

 

If we are found to be liable to you for any damage or loss which arises out of or is in any way connected with your use of the Membership, our liability shall in no event exceed the total of any fees concerning the Membership received by us from you, during the 6 months preceding the date on which the claim arose.

 

Nothing in these Terms shall limit or exclude our liability concerning fraudulent misrepresentation, death, or personal injury, resulting from our negligence, or any other liability which cannot be limited or excluded by law. 

 

You agree to indemnify, defend, and hold us, our subcontractors, and employees, harmless from any claim or demand, including solicitors’ fees, made by a third party due to or arising out of your breach of these terms, or your violation of any law or the rights of a third party.

 

11. Privacy and Confidentiality

Your privacy and the protection of your personal data are important to us. You are responsible for ensuring that your contact details are accurate and up-to-date, at the time of registration, and on an ongoing basis thereafter. 

 

Your personal data is protected as set out in our privacy policy which can be found https://tcoptimize.com/privacypolicy. By providing your personal data you agree to the terms of our privacy policy. 

 

During the course of the Membership, you may have access to confidential information, in particular the personal affairs of other members. In accepting these Terms, you agree that you will not use or disclose to any person, organization, or company, and shall use your best endeavors to prevent the publication of, any confidential information relating to any other member.  

 

You accept that any unauthorized disclosure of personal or confidential information belonging to another may amount to immediate dismissal from the Membership. Should you decide to leave the Membership then you remain bound by the confidentiality and privacy obligations.

 

Please be aware that some training sessions may be recorded and your name and image may be captured. The recordings of the training may be kept and made available to others in the Membership and social media platforms owned and operated by TC Optimize, LLC. If you provide or share any information within these sessions about yourself or your business that information will be shared within the group and blurred in public content. Should you not wish to be recorded please ensure that if you attend any training your camera is switched off and your name field is changed to “Attendee” with your initials so that support can still be offered but no personally identifiable information will be captured. 

 

Your log-in details must remain confidential, and you must not disclose this information to a third party, without our expressed permission in writing. If you know or suspect, that your log-in details have been obtained by a third party, you agree to change your password immediately and provide notification of the same as soon as possible to setup@tcoptimize.com.

 

12. Intellectual Property 

During your time as a Member, you will be provided with videos, step-by-step workflows, articles, and digital downloads. At all times the intellectual property rights and copyrights connected with those materials remain with us. You have the right to use the materials as learning tools but you are not permitted to duplicate, republish, reproduce, distribute, translate, or provide copies to third parties. We retain and reserve all of our copyrights.

 

13. Non-Compete 

You agree that whilst in the Membership, and for a period of 12 months following termination or cancellation of your Membership, you shall not use the confidential information revealed to you for any commercial purpose. In addition, you shall not elicit or entice away any current or potential members by sending “Friend Requests” or otherwise targeting them. You also agree not to become involved in any capacity with any business concern which is in or tends to be in, direct competition with us. 

 

14. Force Majeure 

Where either party is prevented from or delayed in carrying out its obligations under these Terms, due to circumstances beyond their reasonable control including, but not limited to, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, pandemic/epidemic, lock-outs, strikes or other employment disputes, the performance of their obligations shall be postponed until these circumstances end.

 

15. Waiver 

In the event that we fail to insist upon your strict performance of any obligations under these Terms, or we fail to exercise any rights or remedies to which we are entitled, this will not constitute a waiver of any such rights and/or remedies available to us. 

16. Errors and Inaccuracies

There may be information within our Site or the Membership that contains typographical errors, inaccuracies, or omissions relating to the service delivery, pricing, or promotion of the Membership. We reserve the right to correct or amend any errors without prior notice.

 

17. Jurisdiction 

These Terms are governed by the laws of the United States of America. The U.S. Courts have exclusive jurisdiction over any matter and proceedings arising out of the Membership.

 

18. Complaints 

It is our aim that you are completely satisfied with the Membership. Should you have any feedback please feel free to share it with us as we are always striving to ensure that we provide you with the highest level of service. If you have a complaint about the Membership this should be made in writing to Josie Flanigan at setup@tcoptimize.com.

 

19. General

We intend to rely on the written Terms set out in the Terms and Conditions for the services that we provide to you in the delivery of the Membership. These written Terms shall constitute the entire agreement between us.

 

Should there be any conflict between these Terms and any Membership hosting platform or payment gateway, these Terms shall prevail. 

 

If any provision within these Terms is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect (unless that would contradict the clear intention of the parties, in which case the entirety of the relevant provision will be deemed to be deleted).

 

No provision within these Terms shall be enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

We may update these Terms and Conditions from time to time for legal or regulatory reasons or to allow the proper operation of your service. Any changes will be notified to you as soon as possible.

 

 

Contact Us

If you have any questions, concerns, or complaints about the TC Growth Hub Terms & Conditions, please contact us:

      • By email: setup@tcoptimize.com
      • By visiting this page on our website: https://tcoptimize.com/
      • By phone number: 404-236-9519

 

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